Terms of Purchase

Albero Shop Terms and Conditions

These Terms govern

  • the use of Albero Shop and any other Agreement or legal relationship with the Owner in a binding manner.

Capitalized expressions are defined in the relevant section of this document.

The User is requested to read this document carefully.


Albero Group Srl

Via Prov.le Amendola n. 175

84087 Sarno


Share capital: € 10,000.00

VAT number: 05193840658

Chamber of Commerce of Salerno

Owner contact email: privacy@alberogroup.com


Information on Albero Shop

Albero Shop is the leading e-commerce in the sector of glassware and small quality appliances. Our catalog, in continuous expansion, allows the purchase of numerous solutions for the home and the kitchen, all with fast shipping methods and secure payments.



This document

This document constitutes a legal agreement between you, as a User, and the company that manages Albero Shop and governs your use of the website and, in any case, the use of the services provided. "Legal Agreement" means that the terms of this agreement, once accepted by the User, are binding on the User.

For simplicity, "User", "you", "your" and similar terms, both in the singular and in the plural, refer to you, the User. "We", "our" and similar terms refer to the company that owns and operates Albero Shop. "Albero Shop" refers to this site and / or application. “Agreement” refers to this 2 document, as amended from time to time. The Contract is concluded in the Italian language. Other definitions can be found in the "Definitions" section at the end of this Agreement.


Acceptance of the Contract

In order to use Albero Shop, you must carefully read and accept the Contract by clicking on the specific acceptance button.

If you do not accept the Agreement you will not be able to use the Service.


Registration, contents of Albero Shop and prohibited use


In order to use the Service or part of it, Users must register by providing, in a truthful and complete manner, all the data requested in the relevant registration form and fully accept the privacy policy and these general conditions.

The User has the duty to guard and keep his access credentials confidential.

When registering on the relative form made available by Albero Shop, the user must indicate an email address which, with the acceptance of the conditions contained in this contract, expressly agrees to indicate, as their digital home where to receive all the communications, both informative and judicial in nature, which will be notified by Albero Shop.

It is understood that in no case can the Owner be held responsible in the event of loss, dissemination, theft or unauthorized use by third parties, for any reason whatsoever, of the Users' access credentials.

Account cancellation and closure of User accounts

Registered Users can deactivate their accounts, request their cancellation or stop using the Service at any time, through the Albero Shop interface or by contacting the Owner directly.

The Owner, in case of violation of these Terms, reserves the right to suspend or close the User's account at any time and without notice.

The Owner reserves the right to suspend or cancel the User's account at any time and without notice if he believes that:

  • the User has violated the Agreement;
  • access or use of the Service could cause damage to the Owner, to other Users or to third parties;
  • the use of Albero Shop by the User may result in a violation of the law or applicable regulations;
  • in the event of investigations conducted as a result of legal actions or for the involvement of the public authority;
  • the account is considered by the Owner, at its sole discretion and for any reason, inappropriate or offensive or in violation of the Contract or not in line with the standards of the Owner.


Contents available on Albero Shop

The contents available on Albero Shop are protected by copyright law and other international laws and treaties aimed at protecting intellectual property rights and, unless otherwise specified, their use is permitted to Users only. within the limits specified in this clause.

The Owner grants the User, for the entire duration of the Contract, a personal, non-transferable and non-exclusive license, for exclusive personal and never commercial purposes and limited to the device used by the User for the use of such contents.

Therefore, it is expressly forbidden for the User to copy and / or download and / or share (except within the limits illustrated below), modify, publish, transmit, sell, sublicense, process, transfer / assign to third parties or create derivative works. in any way from the contents, including third parties, available on Albero Shop, nor allow third parties to do so through the User or his device, even without his knowledge.

Where expressly indicated on Albero Shop, the User, for mere personal use, may be authorized to download and / or copy and / or share some contents made available on Albero Shop, provided that he faithfully reports all the copyright and other indications information provided by the Data Controller.


Contents provided by third parties

The Owner does not carry out any preventive moderation on the contents or links provided by third parties shown on Albero Shop.

The Owner is not responsible for such contents and their accessibility.


Services provided by third parties

Users can use services or content included in Albero Shop provided by third parties, but they must first have read the terms and conditions of such third parties and have accepted them.

Under no circumstances can the Owner be held responsible in relation to the correct functioning or availability, or both, of services provided by third parties.

Unauthorized use

The Service must be used in accordance with the Terms.

Users may not:

  • reverse engineer, decompile, disassemble, modify or create derivative works based on Albero Shop or any portion of it;
  • bypass the computer systems used by Albero Shop or its licensors to protect the content accessible through it;
  • copy, store, modify, change, prepare derivative works or alter in any way any of the contents provided by Albero Shop;
  • use any robot, spider, search application and / or site retrieval, or any other device, process or automatic means to access, retrieve, scrape or index any portion of Albero Shop or its contents;
  • rent, lease or sublicense Albero Shop;
  • defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights of others;
  • disseminate or post illegal, obscene, illegitimate, defamatory or inappropriate content;
  • illegally appropriate the account in use with another User;
  • register or use the Service in order to approach Users to promote, sell or advertise in any way products or services of any kind through Albero Shop;
  • use Albero Shop in any other improper way that violates the Terms.


Terms of sale


Paid services

Albero Shop provides some subscriptions or paid services.

The fees, duration and conditions of the accounts and paid services are indicated in the relevant section of the Albero Shop.


Purchase procedure

Each order sent constitutes an offer to purchase the products. Orders are subject to availability and the owner's discretionary acceptance. The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming the order and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form. The Order Processing Receipt does not constitute acceptance of the order.

The conclusion of the contract takes place when the Order Confirmation is sent by the Owner to the email address provided by the User. The Owner reserves the right not to confirm an order, communicating to the User within 5 working days of placing the order, at the email address associated with his purchase, of any unavailability of one or more of the products purchased. In this case, the Owner will refund the price and shipping costs incurred by the User.

In the event of prices indicated in the amount of "0 euro" or, in an amount clearly incorrect compared to the real market value of the asset being sold, the User, by accepting the conditions contained in this contract, expressly authorizes the Owner to rectify the amount of the goods being sold, which will be promptly communicated to the Customer by notification of a specific communication on the email address indicated by him as digital domicile at the time of his registration on Albero Shop.



methods Albero Shop uses third-party tools for processing payments and does not in any way come into contact with payment data - such as those relating to credit cards - provided.

Any costs for managing payments from the User that are not accepted will be charged to the User.

Albero Shop also accepts payment by cash on delivery for orders of an amount between € 250.00 and € 999.00.



Albero Shop allows you to obtain an electronic invoice for orders from natural or legal persons by entering your VAT number, which will be validated through the verification service made available to the revenue agency.

If the VAT number is not valid, it will be in the customer's interest to correct this information, which must take place within 12 days from the validation of the order, at the end of which it will no longer be possible for alberoshop to issue an invoice.


Shipping and Delivery

Shipping Shipping

costs are calculated according to the area to be served, the amount of the cart and the weight of the goods ordered. Some items provide that the shipping costs are free, if it were particularly heavy items, the cost of shipping would be zero, but you would have to pay the supplement related to the weight.

The costs are to be understood for the areas of Italy served in a normal way, for all the disadvantaged areas and for the islands the shipping prices and the surcharges for the weight, may be subject to increases.

By accepting the conditions indicated in this contract, the User also accepts any changes, both increasing and decreasing, of the shipping costs that may occur in the event of deliveries to be made in disadvantaged areas and islands, where this is it is necessary to ensure the greatest speed and punctuality of delivery.

It is also specified that with the signing of this contract, the User renounces any form of complaint and / or action to be exercised against Albero Shop for delays in delivery attributable, exclusively, to the absence of the User himself at the place of delivery at the time of delivery or, to hypothetical delays of the carrier delegated to deliver the goods being sold.


Delivery and return

Deliveries are made during normal working hours to the address expressly indicated by the User at the time of subscription and in the manner specified in the order summary.

At the time of signing this contract, the User is obliged to indicate any house numbers, places of reference or special signs (for example: commercial signs) with which to proceed with the delivery of the ordered goods.

In the absence of such specific indications, the User will in no way be able to claim against Albero Shop for the case of delay and / or non-delivery of the ordered goods; moreover, in such circumstances, the same will be the only one obliged to pay the costs of stocking the goods at the storage sites of the carriers responsible for the delivery of the purchased products.

In any case, it is specified that Albero Shop cannot be held responsible for delays with respect to the delivery times indicated in the "Order delivery forecast" form at the time of signing the order and that, for these reasons, the User , in these cases, he / she will have to address any complaints and / or actions directly to the delivery carrier.

Furthermore, Albero Shop will in no way be held responsible for any damage and / or tampering with the goods sold, a circumstance in respect of which the User, by signing this contract, expressly agrees to address any possible complaint and / or action directly in the against the delivery carrier.

Furthermore, the User will have the obligation to bear, on his own and exclusively, any costs relating to the storage of the goods being sold at the carrier's storage sites in the event of non-delivery.

Upon delivery, the User must check the content by specifying any anomalies in the delivery form.

In case of failure to collect within the deadline set by the carrier, the products will be returned to the Owner, who will refund the price of the products, but not the shipping cost.

In case of incorrect indication of the methods and / or places and / or times of delivery or, in case of unjustified refusal by the User, of the delivery itself, the latter will be obliged to pay the shipping costs. supported by Albero Shop, without prejudice to the right, on the part of the latter, to request payment of the price of the goods sold in the event of their total and / or partial damage.

The Owner cannot be held responsible for errors in delivery due to inaccuracies or incompleteness in the compilation of the purchase order by the User, for any damage that may have occurred to the Products after delivery to the carrier, where the latter has been chosen and appointed by the User or for delays in delivery attributable to the latter.

In the event that the User wishes to return the products purchased and delivered to him, he must proceed to this by filling in the appropriate online form prepared by the Albero Shop; in this case, following the delivery of the returned goods, Albero Shop, after verifying the correspondence and integrity of the returned goods, will reimburse the User only for the costs of the product, remaining, at the expense of the latter, the costs related to shipping costs and any storage costs, as well as all other ancillary costs that may be necessary and / or consequential to the return procedure.


Right of withdrawal and guarantee

Right of withdrawal

In case of purchase of products or services on Albero Shop, the User has the right to withdraw from the contract without indicating the reasons, within 14 days. The withdrawal period expires after 14 days from the day on which the User or a third party - other than the carrier and designated by the User - acquires physical possession of the goods. To exercise the right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit declaration sent to the contacts indicated. To this end, you can use the model for exercising the right of withdrawal reported in the "definitions" section of this document. Furthermore, the User is free to express his choice to withdraw from the contract in any other equivalent form.


Effects of withdrawal

If the User withdraws from this contract, he will be reimbursed for all payments he has made to the Owner, including delivery costs (with the exception of additional costs deriving from the possible choice of a type of delivery other than the type minus expensive standard delivery offered) without undue delay and in any case no later than 14 days from the day on which the Owner is informed of the User's decision to withdraw from this contract.

These refunds will be made using the same payment method used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any case, the User will not have to incur any costs as a consequence of this reimbursement.

The reimbursement may be suspended until receipt of the goods or until the User demonstrates that he has returned the goods, whichever is earlier.

The User is requested to return the goods and deliver them to the Owner without undue delay and in any case within 14 days from the day on which he communicated the withdrawal from this contract. The deadline is met if the User returns the goods before the expiry of the 14-day period. The costs of returning the goods will be anticipated by the User, but will be reimbursed by the Owner in the manner and within the limits indicated above by the User.

The User is only responsible for the decrease in the value of the goods resulting from the handling of the goods other than that necessary to establish the nature, characteristics and functioning of the goods.


Limitations to the right of withdrawal Returned

products that are damaged or used in a different and additional way than strictly necessary to establish their nature, characteristics and functioning will be reimbursed after deduction of the decrease in value resulting from damage or use. Reimbursement is excluded when the decrease in value is total.

The User is requested to insert a copy of the delivery document received inside the package.

The right of withdrawal is in any case excluded in relation to:

  • goods made to measure or clearly personalized;
  • the supply of goods which are liable to deteriorate or expire rapidly;
  • the supply of sealed goods which are not suitable for return for hygienic reasons or related to health protection and have been opened after delivery.

If one of the aforementioned exceptions were applicable to the goods purchased by the User, the latter will not be able to exercise the right of withdrawal.


Applicability of the clauses on withdrawal

The clauses concerning the exercise of the right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a consumer, that is to the User who acts for purposes unrelated to his business and professional.



The User who purchases as a consumer has the right to guarantee the conformity of the products and services purchased within the limits of 24 months from the purchase provided that communication is given within 2 months of their discovery.

To exercise the right of guarantee, the User is required to contact the Data Controller at the contact information contained in this document, giving an accurate description of the defect found.

If the lack of conformity of the product is ascertained, the User has the right to obtain, at his choice, the repair or replacement of the product.

The User also has the right to request from the Owner an appropriate price reduction or the termination of the contract in the following cases:

  • if the repair and replacement are impossible or excessively expensive;
  • if the Owner has not repaired or replaced the goods within a reasonable period, in any case not less than 15 days;
  • if the replacement or repair previously carried out has caused significant inconvenience to the User.

However, the User is obliged to return the defective products.


Compensation and limitation of liability


The User undertakes to indemnify the Owner (as well as any companies controlled or affiliated by the same, its representatives, administrators, agents, licensees, partners and employees), from any obligation or liability, including any legal costs incurred to defend oneself in court, which should arise in the face of damage caused to other Users or third parties, in relation to the content uploaded online, to the violation of the law or of the terms of these conditions of service.


Limitation of liability

Albero Shop and all the functions accessible through Albero Shop are made available to Users, under the terms and conditions set out in the Contract, without any guarantee, explicit or implicit, which is not mandatory by law. In particular, no guarantee is given of the suitability of the services offered for the particular purposes set by the User. The use of Albero Shop and of the functions accessible through Albero Shop is carried out by Users at their own risk and under their own responsibility.

In particular, the Owner, within the limits of the applicable law, is liable for damages of a contractual and extra-contractual nature towards Users and third parties exclusively by way of willful misconduct or gross negligence when these constitute an immediate and direct consequence of the Albero Shop activity.

Therefore, the Owner will not be responsible for:

  • any losses that are not a direct consequence of the breach of the Contract by the Owner;
  • any loss of commercial opportunity and any other loss, even indirect, possibly suffered by the User (such as, by way of example but not limited to, commercial losses, loss of revenues, revenues, profits or presumed savings, loss of contracts or commercial relationships, loss of reputation or goodwill value, etc.);
  • damages or losses deriving from interruptions or malfunctions of Albero Shop due to events of force majeure or, in any case, to unforeseen and unforeseeable events and, in any case, independent of the will and outside the control of the Owner such as, by way of example and not exhaustive, breakdowns or interruptions to telephone or electrical lines, to the internet and / or in any case to other transmission tools, unavailability of websites, strikes, natural events, viruses and computer attacks, interruptions in the supply of third-party products, services or applications .
  • incorrect or unsuitable use of Albero Shop by Users or third parties.


Common Provisions

Service Interruption

To guarantee Users the best possible use of the Service, the Owner reserves the right to interrupt the Service due to the need for maintenance or system updating, informing Users through constant updates on the matter on Albero Shop.


Resale of the Service

Users are not authorized to reproduce, duplicate, copy, sell, resell or exploit any portion of Albero Shop and its Services without the prior written permission of the Owner, guaranteed directly or through a specific resale program.

The Owner could tolerate forms of resale carried out on a personal (one by one) and limited basis; any form of mass resale is expressly excluded.


Privacy policy

For information on the use of personal data, Users must refer to the Albero Shop privacy policy, which is considered part of these Terms.


Intellectual property rights

All trademarks of the Application, figurative or nominative, and all other signs, commercial names, service marks, word marks, commercial names, illustrations, images, logos that appear concerning Albero Shop are and remain the exclusive property of the Owner or its licensors and are protected by the laws in force on trademarks and related international treaties.

All trademarks and all other signs, trade names, service marks, word marks, trade names, illustrations, images, logos concerning third parties and the contents published by such third parties on Albero Shop are and remain the exclusive property or in the availability of said third parties and their licensors and are protected by current trademark laws and related international treaties. The Owner does not own the ownership of these intellectual property rights and can use them only within the limits and in compliance with the contracts concluded with such third parties and for the purposes outlined therein.


Changes to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice to the User by posting it in Albero Shop.

The User who continues to use Albero Shop after the publication of the changes accepts the new Terms without reserve.


Transfer of the contract

The Owner reserves the right to transfer, assign, arrange by novation or subcontract all or some of the rights or obligations deriving from the Terms, provided that the User's rights provided for herein are not affected.

The User may not assign or transfer in any way their rights or obligations under the Terms without the written authorization of the Owner.



All communications relating to Albero Shop must be sent using the contact information indicated in the Contract.


Ineffectiveness and partial nullity

Should any clause of the Terms prove to be null, invalid or ineffective, the aforementioned clause will be eliminated while the remaining clauses will not be affected by this and will remain fully effective.


Applicable law and competent

court These Terms and all disputes regarding the execution, interpretation and validity of this contract are subject to the law, the jurisdiction of the State and the exclusive jurisdiction of the court of the place where the Data Controller has its registered office. The exclusive forum of the consumer is an exception, if the law provides for it.


Dispute Resolution

Online dispute resolution for consumers

The consumer resident in Europe must be aware that the European Commission has set up an online platform that provides an alternative dispute resolution tool.

This tool can be used by the European consumer to resolve in a non-judicial way any dispute relating to and / or deriving from contracts for the sale of goods and services entered into online.

Consequently, if you are a European consumer, you can use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link

The Data Controller is available to answer any question sent by email to the email address published in this document.

Online Consumer Dispute Resolution (ODR)

Pursuant to and by effect of Article 14 of EU Regulation No. 524/2013, we inform consumers residing in Member States of the European Union that for the resolution of disputes relating to this contract and the online services offered by this site, there is the possibility of resorting to the Online Dispute Resolution (ODR) procedure, provided for by the European Commission, and which can be reached at the following link: https://webgate.ec.europa.eu/odr/.

In compliance with the provisions of the aforementioned legislation, we also inform you that it is possible to contact us via the specific page reachable at the following link https://www.alberoshop.it/en/contact-us



Definitions and legal references

ALBEROSHOP (or this Application)

The structure that allows the provision of the Service.



Any legally binding or contractual relationship between the Owner and the User governed by the




Feasible by express request of the User, given the above conditions; It can be implemented through a request sent to the assistance center via email, chat, social media or the "RMA" module on the alberoshop.it platform.


Order Confirmation

Indicates the email that the Owner sends when the products are shipped confirming the

shipment of all or part of the products purchased.


Owner (or Us)

Indicates the natural or legal person who provides Albero Shop and / or offers the Service to Users.



The service offered through Albero Shop as described in the Terms and on Albero Shop.



All the conditions applicable to the use of Albero Shop and / or to the provision of the Service as

described in this document as well as in any other document or agreement connected to it,

in the respectively most updated version.

User (or You)

Indicates any natural person who uses Albero Shop.

Order processing receipt

Indicates the email that the Data Controller sends upon receipt of the order.


alberoshop.it adheres to the ethical code of the Italian Association of Electronic Commerce available at the following link: https://www.aicel.org/codice-etico-dei-merchant-aicel