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Processing and
Delivery Times
Albero Group Srl (alberoshop.it) carries out its shipments using: Express Courier 24 / 48h UPS, TNT, DHL and Bartolini.
The widespread presence of these couriers throughout the territory allows us to efficiently serve and deliver even customers domiciled in highly disadvantaged locations.
processing times
Albero Group Srl (alberoshop.it) operates both through its own warehouse and through external logistics, therefore processing times may vary depending on the availability of the warehouse.
case 1 / IMMEDIATE AVAILABILITY
The products in our warehouse are processed within 24 hours of receipt, depending on the logistics phase and the availability of the ordered products in stock.
made
AVAILABLE
IN STOCK
AND DELIVERED
IN 24/48 HOURS
case 2 / PRODUCT NOT AVAILABLE
One or more ordered products are not immediately present in our warehouses.
placed
NOT AVAILABLE
IN STOCK
contact the customer
AVAILABLE
FROM THE SUPPLIER
AVAILABLE
FROM THE SUPPLIER
to be defined
SHIPPED AND
DELIVERED
IN THE
SET TIMES
Orders including multiple products with different processing times will be processed, at the customer's discretion, in a single solution in compliance with the longer processing time or individually in compliance with the individual processing times.
No responsibility can be attributed to us in the event of damage or consequences deriving from failure to comply with the deadlines for processing an order.
In the event of unavailability of the products caused by an incorrect communication by our suppliers or by a simultaneous forwarding of orders by customers, Albero Group Srl will immediately notify the customer of the impossibility of accepting the order placed and any time required for the return of missing products.
No responsibility can be attributed to us in case of damage or consequences deriving from the non-acceptance, even partial, of an order.
These are particular and not very widespread products, intended for specific categories of users.
The proposed timing, therefore, is only indicative, as it is influenced by multiple factors such as: customs clearance times, shipping times from abroad, logistics timing of foreign warehouses.
delivery time
Our couriers are able to deliver throughout Italy within 24/48 hours from the collection of the goods, shipments to Calabria, Sicily and Sardinia, on the other hand, can take up to 72 hours to reach their destination.
For deliveries to the smaller islands, delivery times may vary according to weather conditions and the availability of delivery of the local carrier to which UPS, TNT, Bartolini or DHL entrusts the delivery of the package to the end customer.
tracking
The fulfillment of your order will be notified to the customer by means of a communication sent to the email address used during registration on the site, where the details of the shipment (tracking number) will also be communicated, which the customer can follow constantly by connecting to their customer area.
when we deliver
The courier makes deliveries with Express Shipping from Monday to Friday from 8:00 to 18:00, Albero Group Srl (alberoshop.it) always forward your information to the courier.
We therefore invite you when ordering to indicate a destination as the delivery address where there can be constant availability.
In case of non-delivery due to absent recipient, the courier will leave a notice of passage in your mailbox, with an invitation to contact the courier's Call Center in order to reschedule the delivery for the next day.
always by
your side
Once the order has been placed, the customer will still be constantly informed by our Customer Service about the progress of the procurement phase and any delays related to order fulfillment. No responsibility can be attributed to us in the event of damage or consequences deriving from non-compliance with the deadlines of an order.
For any further information, please visit the Customer Care page. We will be able to provide you with any kind of clarification.
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