The availability of each product is always clearly indicated in a box positioned under the “Add to Cart” button, both on the product page and during checkout.

Here you will find a dedicated page with all the information explained in a clear and simple way: click here

We sell and ship bulky and highly fragile items, the care with which we carry out a shipment is maniacal to ensure that your package arrives intact .

This is why we cannot guarantee a minimum threshold for which to cancel shipments. Our shipments start from a very small sum: €5.90
to then increase by a maximum of a few euros if sent to disadvantaged areas or some island.

Free shipping
However, many items have free shipping, and this will be indicated on the product page by the phrase free shipping .
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The tracking code for your shipment is sent, at the time of shipment, to the email address with which you made the purchase.

Also check your junk mail and spam , if you can't find it fill out the form on the Contacts page ( click here ) indicating the problem, one of our operators will give you all the information you need.

We carefully package each of our items, but occasionally, since these are delicate items, it may happen that some items arrive damaged during transport.

In these cases, don't worry, we'll replace it for you for free , here's how: click here

We ship thousands of packages a day, but every now and then, we make some mistakes.. we are human 🫀In these cases, don't worry, we will send you the missing item for free, here's how to do it: click here

We ship thousands of packages a day, but every now and then, we make some mistakes.. we are human 🫀In these cases, don't worry, we will send you the missing item for free, here's how to do it: click here

Tracking says Delivered but you haven't received anything from the courier?

Try asking your neighbor if he received the package instead of you if the answer is no
Contact us now!

With our simplified return procedure , you have 30 days to return a purchased item for free , in case of problems or second thoughts.

Here you will find a dedicated page with all the information explained in a clear and simple way: click here

The availability of each product is always clearly indicated in a box positioned under the “Add to Cart” button, both on the product page and during checkout.

Here you will find a dedicated page with all the information explained in a clear and simple way: click here

We accept different payment methods to offer you maximum convenience and security . You can pay by credit card , bank transfer , PayPal , Satispay , Apple Pay and Google Pay .
Also, if you prefer to pay in installments, you can choose Scalapay : it allows you to divide the amount into 3 convenient monthly installments, without additional interest . You choose the most convenient method, we'll take care of the rest ! (more info? click here )

Scalapay is an innovative financing method that allows you to purchase in your online stores and in your favorite stores, receive your products immediately and pay in 3 convenient monthly installments. The service has no additional costs if the installments are paid by the due date.

1. Choose Scalapay at checkout and pay with Visa, Mastercard, Amex, Postepay or Paypal.

2. Create an account in 2 minutes - Free registration and instant approval.

3. Pay in 3 installments, interest-free - Review your order now and split the amount into 3 convenient installments, interest-free and with monthly expiry

More info

Absolutely! If you are a company, you can make the purchase and receive the invoice regularly.
During checkout, you will find a field called “Company” right below “Name” and “Surname”. Enter your company name and VAT number in that field.
Example: Company Name Srl IT12345678901
The invoice will be issued automatically when the order is processed.

Here is a short video you can watch to understand how to fill out the field correctly: https://www.loom.com/share/782e90abb8b743dea990157983ebefcc?sid=6ed6693a-92f0-41aa-b2e4-8a83f428fe42

Did you forget to fill in during the purchase? Contact us now.

1. Click on the little man icon (account) at the top right - Log in
2. Click on Sign Up and fill in the required fields

Just two simple steps to have your own personalized account.

1. Click on the little man icon (account) at the top right
2. Click on "Forgot your password?"

And follow the simple procedure proposed.

No problem, alberoshop adheres 100% to all GDPR rules

Although we are very sorry that you no longer want to be part of the alberoshop family, you can proceed with the cancellation in total autonomy by accessing your account (Privacy Settings section) or you can simply contact customer support via the form on the Contacts page requesting the cancellation of your account.

The product code (SKU) is visible on the product page, above the title . It is a unique identifier, essential to recognize the item exactly.

We recommend that you always copy it when contacting our customer service: this way we can assist you quickly and accurately, especially if you have questions or encounter a problem with a specific product.

Are you wondering if your wine tastes strange, or even corked?

Although this is a very rare phenomenon, occurring in a very small percentage of cases, it is possible that you come across a bottle of wine with this defect.

If you think your bottle has this defect:
1. Close the bottle with its cap
2. Contact us now

I saw some negative feedback on alberoshop.it, is it safe?

It's true, there are some negative feedback online on our eshop... but look carefully... there are thousands and thousands of positive ones ⭐️⭐️⭐️⭐️⭐️ stars

Many e-commerce sites hide negative feedback, but we don't!
Negative feedback is a symptom of genuine ecommerce and we don't hide it , on the contrary!
We are human 🫀 and we make mistakes - you have read some negative feedback - but on the other side we have over 15,000 positive 5 star feedbacks!

💡 Would you buy from an e-commerce that hides reviews or from us who highlight them instead?

Read more

Here is an overview of all the platforms where we are present and their ratings:
(you can click on the links to check it out yourself)

Trustpilot with an overall rating of Excellent
EshoppingAdvisor with an overall rating of 4.8 Stars
TopShops with a rating of 5 out of 5 stars
Amazon Italy with over 4,000 feedbacks and 99% 5 star rating
Amazon Germany with over 2,600 feedbacks and 98.5% 5 star rating
Amazon France with over 1,700 feedbacks and 98% 5 star rating
Amazon UK with over 3,800 feedbacks and 99% 5 star rating
Amazon Spain with over 550 feedbacks and 98% 5 star rating
eBay with over 580 positive feedbacks 5 stars
ReviewBird with an overall rating of 9 out of 10 points
EcommerceSafe with a rating of 100 out of 100
Focus with an average of 5 out of 5 stars
ScamAdvisor with a Trust Score of 100 out of 100