Outlet
Gift Ideas
Processing and delivery times
alberoshop.it makes its shipments using: Express Courier 24/48h. The widespread presence of these couriers throughout the territory allows us to serve and deliver efficiently even to customers living in highly disadvantaged locations.
Escape times
alberoshop.it operates both through its own warehouse and through external logistics, therefore processing times may vary depending on warehouse availability.
Always check the product page for availability of the goods to make an informed purchase. Shipping information is shown in a box like the one shown below immediately after the “add to cart” button at the top of the product page
If you want to know the path of the goods based on availability you can find it below:
Orders comprising multiple products with different processing times will be processed in a single solution respecting the longest processing time. We cannot be held responsible for any damages or consequences arising from failure to respect the processing times of an order.
In the event of unavailability of products caused by incorrect communication by our suppliers or by a simultaneous forwarding of orders by customers, alberoshop.it will immediately communicate to the customer the impossibility of accepting the order placed and any time required for the return of the missing products. No responsibility can be attributed to us in the event of damages or consequences deriving from the failure to accept, even partially, an order.
Generally, for all products not available in our warehouse, we have a processing time of 5 or 7 working days: these are products that we order directly from our foreign suppliers when we receive an order from customers. These are particular and not very common products, intended for specific categories of users. The proposed timing, therefore, is only indicative, as it is influenced by multiple factors such as: customs clearance times, shipping times from abroad, logistics times of foreign warehouses.
Delivery times
Our couriers are able to deliver throughout Italy within 24/48 hours from the collection of the goods , shipments to Calabria, Sicily and Sardinia, however, can take up to 72 hours to reach their destination. For deliveries to the smaller islands, delivery times may vary depending on weather conditions and the availability of the local carrier to whom UPS, TNT, Bartolini or DHL entrusts the delivery of the package to the end customer.
Delivery times
Our couriers are able to deliver throughout Italy within 24/48 hours from the collection of the goods , shipments to Calabria, Sicily and Sardinia, however, can take up to 72 hours to reach their destination. For deliveries to the smaller islands, delivery times may vary depending on weather conditions and the availability of the local carrier to whom UPS, TNT, Bartolini or DHL entrusts the delivery of the package to the end customer.
Tracking
The fulfillment of your order will be notified to the customer via a communication sent to the email address used during registration on the site, where the shipping details (tracking number) will also be communicated, which the customer can constantly follow by connecting to their customer area.
Tracking
The fulfillment of your order will be notified to the customer via a communication sent to the email address used during registration on the site, where the shipping details (tracking number) will also be communicated, which the customer can constantly follow by connecting to their customer area.
When we deliver
The courier delivers with Express Shipping from Monday to Friday from 8:00 to 18:00 , alberoshop.it always forwards your instructions to the courier. We therefore invite you when ordering to indicate a delivery address where there can be constant availability. In the event of failed delivery due to an absent recipient, the courier will leave a notice of passage in your mailbox , with the invitation to contact the courier's Call Center in order to reschedule delivery for the following day .
When we deliver
The courier delivers with Express Shipping from Monday to Friday from 8:00 to 18:00 , alberoshop.it always forwards your instructions to the courier. We therefore invite you when ordering to indicate a delivery address where there can be constant availability. In the event of failed delivery due to an absent recipient, the courier will leave a notice of passage in your mailbox , with the invitation to contact the courier's Call Center in order to reschedule delivery for the following day .
Always by your side
Once the order has been placed, the customer will be constantly informed by our Customer Service regarding the progress of the supply phase and any delays relating to the processing of the order. We cannot be held responsible for any damages or consequences arising from failure to respect the timing of an order. For any further information , we invite you to visit the Customer Service page. We will be able to provide you with any type of clarification.
