Terms of service

These Terms govern

• the use of Albero Shop and any other Agreement or legal relationship with the Owner in a binding manner.

Expressions with an initial capital letter are defined in the relevant section of this document.

You are requested to read this document carefully.

 

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Albero Group Srl
Via Domenicantonio Siniscalchi, 27
Nocera Inferiore (SA) - 84014 - Italy
P.IVA: 05193840658
CF: 05193840658
pec: alberogroup@legalmail.it
SDI: W7YVJK9
Camera di Commercio di Salerno

Owner's email address: privacy@alberogroup.com

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Information about Albero Shop

Albero Shop is the leading e-commerce business in the crystalware and quality small household appliances sector. Our catalogue, which is continuously expanding, allows the purchase of numerous solutions for the home and kitchen, all with fast Shipping methods and secure payments.

 

Introduction

This document

This document constitutes a legal agreement between you, as the User, and the company that operates Albero Shop and governs your use of the website and, in any event, the use of the services provided. "Legal agreement" means that the terms of such agreement, once accepted by the User, are binding on the latter.

For the sake of simplicity, "User", "you", "your" and similar terms, whether singular or plural, refer to you, the User. "We", "our" and similar terms refer to the company that owns and operates Albero Shop. "Albero Shop" refers to this website and/or application. "Agreement" refers to this document, as amended from time to time. The Agreement is concluded in the Italian language. Further definitions may be found in the "Definitions" section at the end of this Agreement.

 

Acceptance of the Agreement

In order to use Albero Shop, you must carefully read and accept the Agreement by clicking the specific button for acceptance.

If you do not accept the Agreement, you may not use the Service.

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Registration, content of Albero Shop and prohibited use

 

Registration

In order to use the Service or part of it, Users must register by providing, truthfully and in full, all data requested in the relevant registration form and fully accept the privacy policy and these general conditions.

The User is responsible for safeguarding and keeping their access credentials confidential.

At the time of registration on the relevant form made available by Albero Shop, the user must mandatorily indicate an email address which, by accepting the conditions contained in this Agreement, they agree to indicate, expressly, as their digital domicile where they will receive all communications, both of an informational nature and of a judicial nature, which will be notified by Albero Shop.

It is understood that under no circumstances may the Owner be held liable in the event of loss, disclosure, theft or unauthorised use by third parties, on any basis whatsoever, of the Users' access credentials.

 

Account deletion and closure of User accounts

 

Registered Users may deactivate their accounts, request their deletion or discontinue use of the Service at any time, through the Albero Shop interface or by contacting the Owner directly.

In the event of breach of these Terms, the Owner reserves the right to suspend or close the User's account at any time and without prior notice.

The Owner reserves the right to suspend or delete the User's account at any time and without prior notice if it believes that:

• the User has breached the Agreement;
• access to or use of the Service could cause damage to the Owner, other Users or third parties;
• the User's use of Albero Shop may result in a breach of applicable laws or regulations;
• in the event of investigations conducted following legal action or due to the involvement of public authorities;
• the account is deemed by the Owner, at its sole discretion and for any reason whatsoever, to be inappropriate or offensive or in breach of the Agreement or not in line with the Owner's standards.

 

Content available on Albero Shop

The content available on Albero Shop is protected by copyright law and by other international laws and treaties safeguarding intellectual property rights and, unless otherwise specified, its use is permitted to Users exclusively within the limits specified in this clause.

The Owner grants the User, for the entire duration of the Agreement, a personal, non-transferable and non-exclusive licence, solely for personal and never commercial purposes and limited to the device used by the User for the use of such content.

Therefore, the User is expressly prohibited from copying and/or downloading and/or sharing (except within the limits set out below), modifying, publishing, transmitting, selling, sublicensing, processing, transferring/assigning to third parties or creating derivative works in any way from the content, including that of third parties, available on Albero Shop, nor may the User permit third parties to do so through the User or the User's device, even without the User's knowledge.

Where expressly indicated on Albero Shop, the User, for purely personal use, may be authorised to download and/or copy and/or share certain content made available on Albero Shop, provided that the User faithfully reproduces all copyright notices and the other notices provided by the Owner.

 

Content provided by third parties

The Owner does not carry out any prior moderation of the content or links provided by third parties displayed on Albero Shop.

The Owner is not responsible for such content or for its accessibility.

 

Services provided by third parties

Users may use services or content included in Albero Shop provided by third parties, but they must first have reviewed and accepted the terms and conditions of such third parties.

Under no circumstances may the Owner be held liable in relation to the proper functioning or availability, or both, of services provided by third parties.

 

Unauthorised use

The Service must be used in accordance with the provisions of the Terms.

Users may not:

• carry out reverse engineering, decompile, disassemble, modify or create derivative works based on Albero Shop or any portion thereof;
• circumvent the IT systems used by Albero Shop or its licensors to protect the content accessible through it;
• copy, store, modify, alter, prepare derivative works from or otherwise alter in any way any of the content provided by Albero Shop;
• use any robot, spider, site search and/or retrieval application, or any other automatic device, process or means to access, retrieve, scrape or index any portion of Albero Shop or its content;
• rent, license or sublicense Albero Shop;
• defame, offend, harass, engage in threatening practices, threaten or otherwise violate the rights of others;
• disseminate or publish illegal, obscene, unlawful, defamatory or inappropriate content;
• unlawfully misappropriate the account used by another User;
• register for or use the Service for the purpose of approaching Users to promote, sell or advertise in any way products or services of any kind through Albero Shop;
• use Albero Shop in any other improper manner such as to violate the Terms.

 

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Reviews

Reviews – Transparency and verification criteria

The reviews published on alberoshop.it are collected and managed through the Judge.me platform.

Judge.me distinguishes between verified and unverified reviews. Reviews marked as “Verified” are associated with an order or have been confirmed by the reviewer through the mechanisms provided by the platform.

If those criteria are not met, the review is not indicated as verified. To increase the reliability of the system, Judge.me uses automatic tools to monitor and filter suspicious or potentially spam content.

In addition, the seller may use content moderation procedures, in compliance with the principles of fairness and transparency.

Where enabled, any informational badges or transparency indicators also show the origin of the review and the manner in which it was collected. For further information on how the review system works, please consult the informational pages of Judge.me:

• Reviews: https://judge.me/help/en/articles/8287248-how-do-we-verify-reviews
• Collection of reviews from the site: https://judge.me/help/en/articles/11960176-collecting-web-reviews-from-your-product-pages
• Review transparency badges: https://judge.me/help/en/articles/11136451-review-transparency-badges

 

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Terms of sale

 

Purchase

Paid services

Albero Shop provides for certain subscriptions or paid services.

The fees, duration and conditions of the paid accounts and services are indicated in the relevant section of Albero Shop.

 

Purchase requirements

Purchases on this site are reserved for natural persons who have reached the age of majority (18 years). By placing an order, the purchaser declares that they are of the required age. The purchaser is responsible for the accuracy and truthfulness of the personal data and payment information provided during the purchase process. Albero Group S.r.l. shall not be liable for damage arising from incorrect or incomplete information provided by the purchaser.

 

Purchase procedure

Each order submitted constitutes an offer to purchase the products. Orders are subject to availability and to the discretionary acceptance of the Owner. The User must select the products and complete the check-out, after carefully checking the information contained in the order summary. The order is placed by confirming it and is subject to payment of the price, taxes and shipping and payment costs indicated in the Order Summary form. The Order processing receipt does not constitute acceptance of the order.

The Agreement is concluded at the time the Owner sends the Order Confirmation to the email address provided by the User. The Owner reserves the right not to confirm an order, by informing the User within 5 working days from the sending of the Order Processing Receipt, at the email address associated with the purchase, of any unavailability of one or more of the purchased products. In this case, the Owner shall provide a Refund of the price and the Shipping costs incurred by the User.

For the purposes of this Agreement, no automatic communication sent by the system after the order has been placed shall constitute acceptance of the purchase offer, even where it contains expressions such as "confermato", "confirmed", "bestätigt", "bevestigd", "confirmé" or equivalent in other languages. Such communications have the value of an Order Processing Receipt and attest exclusively to the correct receipt of the offer and any payment. The Agreement shall be deemed concluded only upon the sending of the Order Confirmation, as defined in the section "Definitions and legal references" of this document.

 

Manifest price or catalogue errors

Despite the care taken in managing the catalogue, it may happen that a product is published with a manifestly incorrect price or information, for example due to technical malfunctions, errors in synchronising product feeds, incorrect imports from supplier price lists, improper application of promotional rules or typographical errors in data entry.

By way of example and without limitation, a price shall be considered manifestly incorrect where it falls within one of the following cases:

• price equal to zero euro or to a merely symbolic amount;
• price of a multipack substantially aligned with the price of the single unit composing it, or in any event not consistent with the number of units indicated on the product sheet;
• price affected by an evident typing or formatting error, such as the omission of a digit or the incorrect placement of the decimal separator;
• price lower than the purchase cost incurred by the Owner for the same product. At the User's request, the Owner shall provide suitable documentary evidence of such cost, such as a price list or screenshot of the supplier portal, with commercially confidential data redacted;
• price not consistent with that applied by the Owner for the same product in the previous 30 days, or on the Owner's other sales channels, to an extent not justified by a promotion expressly announced;
• price lower by more than 60% compared with the product's reference price, meaning the price usually applied by the Owner or that commonly charged on the market for the same item;
• price that the Owner has expressly indicated as erroneous, including by means of catalogue correction or communication to the User;
• price which, by reason of its amount or the manner in which it is displayed, is in any event recognisable as incorrect by a purchaser exercising average diligence.

Since the Agreement shall be deemed concluded only upon the sending of the Order Confirmation, in such cases the Owner reserves the right not to accept the order proposal. The Owner shall notify the User as soon as the anomaly is detected, in any event before the products are entrusted to the carrier and in any case no later than 14 days from the sending of the Order processing Receipt, to the email address indicated during the purchase process, specifying the correct price and the reasons for the anomaly detected.

The User may, at their choice and without any charge:

• confirm the order at the correct price, by giving notice thereof within 7 days of the communication;
• not confirm the order, obtaining a full Refund of all amounts paid, including Shipping costs, without undue delay and in any case within 14 days.

In the absence of a response within the 7-day period, the order shall be deemed not accepted and the Owner shall proceed with a full Refund of all amounts paid, without further charges for the User.

Until the sending of the Order Confirmation, the User may at any time notify the Owner of their intention not to proceed with the order, obtaining a full Refund without undue delay.

Once the products have been entrusted to the carrier, or once the 14-day period has elapsed without the Owner having sent the above communication, this mechanism shall no longer apply.

This mechanism shall not apply to promotions, sales, clearance sales, below-cost sales or launch prices expressly announced by the Owner as part of a specific commercial initiative, which shall remain fully valid and effective.

The provisions of Articles 1428 et seq. of the Codice Civile shall remain unaffected.

 

Discount codes and coupons

On Alberoshop.it the User may enter only one discount code or coupon per order, exclusively before submitting the order proposal and in compliance with the conditions laid down by the specific promotional initiative. Unless otherwise indicated, discount codes cannot be combined either with one another or with other ongoing offers or promotions, have a fixed period of validity and cannot be used after their expiry date. Furthermore, they may be subject to limitations, such as a minimum order amount, the exclusion of certain products, brands or product categories, as specified from time to time in the conditions of the promotion. Discount codes are not convertible into cash, do not entitle the User to Refunds or credits and may not be used improperly, fraudulently or contrary to the principles of fairness and good faith. Alberoshop.it reserves the right to cancel or refuse codes used in breach of these provisions, as well as to amend, suspend or revoke the related promotional initiatives at any time, without prejudice to compliance with any rights that may already have accrued to the User.

 

Price reduction announcements

With effect from 1 July 2023, in accordance with the provisions of Legislative Decree 7 March 2023, no. 26, which introduced Article 17-bis of the Consumer Code, Alberoshop.it undertakes to ensure the utmost transparency in price reduction announcements relating to goods offered for sale, both online and, where applicable, through other sales channels. Therefore, in the event of a promotion or discount, in addition to the discounted price, the previous price will also be indicated, understood as the lowest price applied to the general body of consumers in the 30 days preceding the application of the price reduction, as well as, where shown, the related discount percentage.

The right is reserved to indicate, alongside the sale price and the previous price as defined above, any manufacturer's recommended retail price or other reference price, provided that such indication is stated in a clear and specific manner and is not liable to mislead the consumer, while in any event remaining distinct from the promotional initiatives applied by Alberoshop.it.

The indication of the previous price on the terms described above shall not apply in cases excluded by the legislation in force, including, in particular, below-cost sales, launch prices of products not previously sold, as well as the further cases of exclusion or derogation provided for by law. It is also understood that, in the case of progressively increased reductions within the same promotional campaign without interruption, the previous price shall be determined according to the criteria established by the applicable legislation.

 

Methods of payment

Albero Shop uses third-party tools for the processing of payments and does not in any way come into contact with the payment data provided – such as credit card details.

Any handling costs for the User's unaccepted payments shall be charged to the User.

Albero Shop also accepts payment on delivery exclusively for orders with a value between EUR 250.00 and EUR 999.00.

If you purchase with Scalapay you receive your order immediately and pay in 3 instalments. You acknowledge that the instalments will be assigned to Incremento SPV S.r.l., related parties and their assignees, and that you authorise such assignment.

 

Invoicing

Albero Shop allows you to obtain the electronic invoice for orders placed by natural or legal persons by entering your P.IVA, which will be validated through the verification service made available by the Revenue Agency.

Should the P.IVA prove to be invalid, it shall be in the customer's interest to rectify such information, which must take place within 12 days from validation of the order, after which it will no longer be possible for alberoshop to issue an invoice.

 

Shipping and Delivery

Shipping

Shipping costs are calculated according to the area to be served, the amount of the basket and the weight of the goods ordered. Some items provide for free shipping costs; should these be particularly heavy items, the shipping cost would be reduced to zero, but the surcharge relating to the weight would have to be paid.

The costs are to be understood as applying to areas of Italy that are served normally; for all remote areas and for the islands, shipping prices and weight surcharges may be subject to increases.

By accepting the conditions set out in this Agreement, the User also accepts any changes, whether increases or decreases, in shipping costs that may arise in the event of deliveries to be made to remote areas and islands, where this should prove necessary in order to ensure greater speed and punctuality of delivery.

It is furthermore specified that the Owner shall not be liable for delays in delivery attributable exclusively to the User's absence from the place of delivery at the time of the carrier's attempted delivery, or to the User having provided incomplete or inaccurate delivery details.

 

Shipping and delivery times

The shipping and delivery times indicated on the product sheet, during the purchase procedure and in email communications constitute an estimate, drawn up on the basis of the information available at the time of the order, and not a contractually guaranteed delivery date.

Such estimate may vary, in particular, due to the actual availability of the products at the suppliers, the checks on the order and on the payment provided for by these conditions, production or logistics closures, public holidays and seasonal peaks, as well as events not attributable to the Owner.

The Owner shall promptly inform the User should the estimate be incapable of being met to a significant extent.

In any event, unless otherwise agreed between the parties, the Owner shall deliver the products without undue delay and in any case within 30 days from the conclusion of the contract. Should the Owner fail to do so within such period, the User shall invite the Owner to make delivery within an additional period appropriate to the circumstances and, in the event of further non-performance, shall be entitled to terminate the contract and obtain a full refund of all amounts paid without undue delay.

The User's right to terminate the contract immediately in the cases provided for by art. 61 of the Codice del Consumo shall remain unaffected.

 

Delivery and Return

Deliveries are made during normal working hours to the address expressly indicated by the User at the time of subscription and in accordance with the methods specified in the order summary.

The User is required, at the time of subscription of this contract, to indicate any street numbers, landmarks or particular signage (for example: commercial signs) by means of which delivery of the ordered goods may be carried out.

In the absence of such specific indications, the User may under no circumstances claim against Albero Shop in the event of delay and/or non-delivery of the ordered goods; furthermore, in such circumstances, the User shall be solely liable for payment of the storage costs of the goods at the storage sites of the carriers responsible for delivering the purchased products.

 

The User shall also be obliged to bear, personally and exclusively, any costs relating to the storage of the goods sold at the carrier's storage sites in the event of non-delivery.

Upon delivery, the User must check the contents, specifying any anomalies on the delivery form.

In the event of failure to collect within the period established by the carrier, the products shall be returned to the Owner, who shall refund the price of the products, but not the shipping cost.

In the event of an incorrect indication of the methods and/or places and/or times of delivery or, in the event of unjustified refusal by the User of the delivery itself, the latter shall be obliged to pay the shipping costs incurred by Albero Shop, without prejudice to the latter's right to request payment of the price of the goods sold in the event of their total and/or partial damage.

The Owner may not be held liable for delivery errors due to inaccuracies or incompleteness in the completion of the purchase order by the User, for any damage occurring to the Products after delivery to the carrier, where the latter has been chosen and appointed by the User, or for delays in delivery attributable to the latter.

In the event that the User wishes to return the purchased products delivered to him/her, he/she must do so by completing the appropriate online form provided by Albero Shop; in such case, following the return delivery of the goods subject to Return, Albero Shop, after having verified the correspondence and integrity of the goods subject to Return, shall refund the User only the costs of the product, while the shipping costs and any storage costs, as well as all other ancillary expenses that may be necessary and/or consequential to the Return procedure, shall remain borne by the latter.

100% insured shipping (optional and subject to payment):

Albero Shop offers Users, as an optional paid service, the possibility of purchasing the service called "Insure your shipping 100%", available at the cost indicated in the cart at the time of the order.

The Advanced Shipping Assistance Service consists of a higher level of qualified assistance than the standard service and provides, within the limits and under the conditions specified below, for the free reshipment of the purchased products in the event of:

• damage to the product during transport
• loss of the parcel by the carrier
• theft of the parcel after delivery, provided that it is duly documented

In the event of an occurrence covered by the Service, Albero Shop shall arrange, at its sole discretion, the free reshipment of the product or, where this is not possible, the Refund of the amount paid for the product itself.

The Advanced Shipping Assistance Service does not constitute an insurance contract under the applicable legislation, but an additional assistance service provided directly by Albero Shop.

The Service applies exclusively to orders for which the User has selected and paid for the option at the time of check-out and is not refundable once the order has been handed over to the carrier.

The following cases are excluded from the Service:

• incorrect indication of the delivery address by the User
• failure to collect the parcel
• repeated absence of the recipient
• undocumented events or untruthful statements

Activation of the Advanced Shipping Assistance Service does not exempt the User from the obligation to provide suitable documentation proving the reported event.

By way of example and not limitation, Albero Shop may request photographs of the product and the packaging, carrier documentation, statements of non-delivery or other documentation useful for verifying the damage, loss or theft of the parcel.

Purchase of the Service does not entail automatic acceptance of the request, which shall be assessed by the Owner following the necessary checks.

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Right of withdrawal and guarantee

Right of withdrawal

In the event of the purchase of products or services on Albero Shop, the User has the right to withdraw from the contract without stating any reasons, within 30 days. The withdrawal period expires after 30 days from the day on which the User or a third party – other than the carrier and designated by the User – acquires physical possession of the goods. To exercise the Right of withdrawal, the User is required to inform the Owner of the decision to withdraw by means of an explicit statement sent to the indicated contact details. For this purpose, the User may use the model for exercising the Right of withdrawal set out in the "definitions" section of this document. The User is nevertheless free to express the choice to withdraw from the contract in any other equivalent form.

 

Download the Withdrawal Form

 

Free Return Policy – Specification on Return Shipping Costs

Albero Shop offers its customers the possibility to make a free return within 30 days from the date of delivery of the product. By "free return" it is meant that no additional costs or penalties will be applied to the customer for accepting the return and managing the procedure, exceptionally extended to 30 days compared to the minimum provided for by the legislation.

However, the direct shipping costs for returning the products to the Albero Shop warehouses, as well as any storage or ancillary charges should they become necessary during the management of the return, shall remain at the customer's expense.

Effects of withdrawal

If the User withdraws from this contract, only the costs of the product shall be refunded to them, while the costs relating to shipping expenses and any storage charges, as well as all other ancillary expenses that may become necessary and/or consequential to the return procedure, shall remain at their expense. .

Such refunds shall be made using the same means of payment used by the User for the initial transaction, unless the User has expressly agreed otherwise; in any event, the User shall not incur any cost as a consequence of such refund.

The refund may be withheld until the goods have been received or until the User has supplied evidence of having sent back the goods, whichever is earlier.

The User is requested to send back the goods and deliver them to the Owner without undue delay and in any event within 14 days from the day on which they communicated withdrawal from this contract. The deadline is met if the User sends back the goods before the expiry of the 30-day period. The costs of returning the goods shall be advanced by the User, but shall be reimbursed by the Owner in the manner and within the limits indicated above as being borne by the User.

The User is liable only for any diminished value of the goods resulting from handling of the goods other than what is necessary to establish the nature, characteristics and functioning of the goods.

 

Limitations on the right of withdrawal

Returned products which prove to be damaged or used in a manner different from and beyond what is strictly necessary to establish their nature, characteristics and functioning shall be refunded subject to deduction of the decrease in value resulting from the damage or use. A refund is excluded where the decrease in value is total.

The User is requested to insert a copy of the delivery document received inside the package.

The Right of withdrawal is in any case excluded in relation to:

• goods made to measure or clearly personalised;
• the supply of goods liable to deteriorate or expire rapidly;
• the supply of sealed goods which are not suitable for return for hygiene reasons or reasons related to the protection of health and which have been opened after delivery.

If one of the above-mentioned exceptions applies to the goods purchased by the User, the latter may not exercise the Right of withdrawal.

 

Applicability of the withdrawal clauses

The clauses concerning the exercise of the Right of withdrawal, as well as the related consequences and exceptions, apply exclusively to the User who qualifies as a Consumer, that is, to the User who acts for purposes outside their trade, business and professional activity.

 

Guarantee

The User purchasing as a Consumer is entitled to the Legal guarantee of conformity on the Products purchased, pursuant to Articles 128 et seq. of the Codice del Consumo. The seller is liable for any lack of conformity which becomes apparent within 24 months from delivery of the goods.

In order to exercise the rights deriving from the legal guarantee, the User may contact the Owner using the contact details indicated in this document, describing the defect found as accurately as possible and attaching, where available, the documentation useful for examining the request.

Where there is a lack of conformity, the User is entitled to have the conformity of the goods restored, free of charge, by repair or replacement, in accordance with the conditions and within the limits provided for by law.

The User may also obtain a proportionate reduction in the price or termination of the contract in the cases provided for by the Codice del Consumo, including, by way of example, where repair or replacement is impossible or excessively burdensome, has not been carried out within a reasonable time, or the lack of conformity persists notwithstanding the attempt to restore the goods.

The action intended to assert lack of conformity is time-barred after 26 months from delivery of the goods.

The User is required to make the Product available to the seller in order to allow the necessary checks and, where applicable, the repair, replacement or collection of the goods.

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Compensation and limitation of liability

Indemnity

The User undertakes to indemnify and hold harmless the Owner (as well as any companies controlled by it or affiliated with it, its representatives, directors, agents, licensees, partners and employees) from any obligation or liability, including any legal costs incurred in defending legal proceedings, which may arise as a result of damage caused to other Users or third parties in connection with content uploaded online, breach of the law or breach of the terms of these conditions of service.

 

Limitations of liability

Albero Shop and all functionalities accessible through Albero Shop are made available to Users, under the terms and conditions set out in the Agreement, without any warranty, express or implied, other than those required by law. In particular, no warranty is given as to the suitability of the services offered for the particular purposes intended by the User. Use of Albero Shop and of the functionalities accessible through Albero Shop is carried out by Users at their own risk and under their own responsibility.

In particular, the Owner, within the limits of applicable law, shall be liable for contractual and non-contractual damages towards Users and third parties exclusively in cases of wilful misconduct or gross negligence where these constitute the immediate and direct consequence of the activity of Albero Shop.

Therefore, the Owner shall not be liable for:

• any losses that are not the direct consequence of the Owner's breach of the Agreement;
• any loss of commercial opportunity and any other loss, including indirect loss, that may be suffered by the User (such as, by way of example and without limitation, commercial losses, loss of revenues, income, profits or anticipated savings, loss of contracts or business relationships, loss of reputation or goodwill value, etc.);
• damage or losses arising from interruptions or malfunctions of Albero Shop due to force majeure events or, in any event, to unforeseen and unforeseeable events and, in any event, events independent of the will of and outside the Owner's sphere of control such as, by way of example and without limitation, faults or interruptions to telephone or electrical lines, the internet network and/or other transmission tools in any case, unavailability of websites, strikes, natural events, viruses and cyber attacks, interruptions in the supply of third-party products, services or applications.
• incorrect or unsuitable use of Albero Shop by Users or third parties.

 

Common provisions

Interruption of the Service

In order to ensure that Users enjoy the best possible use of the Service, the Owner reserves the right to interrupt the Service for maintenance requirements or system updates, informing Users accordingly through constant updates on Albero Shop.

 

Resale of the Service

Users are not authorised to reproduce, duplicate, copy, sell, resell or exploit any portion of Albero Shop and its Services without the Owner's prior written permission, granted directly or through a specific resale programme.

The Owner may tolerate forms of resale carried out on a personal (one-to-one) and limited basis; any form of mass resale is expressly excluded.

 

Privacy policy

For information on the use of personal data, Users must refer to the privacy policy of Albero Shop, which is considered part of these Terms.

 

Intellectual property rights

All the Application's trademarks, whether figurative or word marks, and all other signs, trade names, service marks, word marks, business names, illustrations, images and logos appearing in relation to Albero Shop are and remain the exclusive property of the Owner or its licensors and are protected by the applicable trademark laws and related international treaties.

All trademarks and all other signs, trade names, service marks, word marks, business names, illustrations, images and logos relating to third parties and the content published by such third parties on Albero Shop are and remain the exclusive property of or otherwise available to such third parties and their licensors, and are protected by the applicable trademark laws and related international treaties . The Owner does not hold title to such intellectual property rights and may use them only within the limits and in accordance with the agreements concluded with such third parties and for the purposes set out therein.

 

Amendments to these Terms

The Owner reserves the right to make changes to the Terms at any time, giving notice thereof to the User by publishing them within Albero Shop.

The User who continues to use Albero Shop after the publication of the changes accepts the new Terms without reservation.

Orders are subject to the conditions published and in force at the time when the User submits the order proposal.

 

Assignment of the Agreement

The Owner reserves the right to transfer, assign, dispose of by novation or subcontract all or some of the rights or obligations arising from the Terms, provided that the rights of the User provided for herein are not prejudiced.

The User may not assign or transfer in any way their rights or obligations under the Terms without the written authorisation of the Owner.

 

Communications

All communications relating to Albero Shop must be sent using the contact details indicated in the Agreement.

 

Ineffectiveness and partial nullity

Should any clause of the Terms prove to be null, invalid or ineffective, the aforesaid clause shall be removed, while the remaining clauses shall not thereby be affected and shall remain fully effective.

 

Applicable law and Court of competent jurisdiction

These Terms and all disputes regarding the performance, interpretation and validity of this contract are subject to the law, to the jurisdiction of the State and to the exclusive competence of the court of the place where the Owner has its registered office. The exclusive forum of the consumer shall be an exception, where provided for by law.

 

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Dispute resolution

Online dispute resolution for consumers

The consumer residing in Europe must be aware that the European Commission has established an online platform that provides an alternative dispute resolution tool.

This tool may be used by the European consumer to resolve out of court any dispute relating to and/or arising from online contracts for the sale of goods and services.

Consequently, if you are a European consumer, you may use this platform for the resolution of any dispute arising from the online contract entered into with the Owner. The platform is available at the following link. 

The Owner is available to answer any query submitted by email to the email address published in this document.

 

ADR: Netcomm-AACC joint conciliation

The Consumer who has submitted a complaint and is not satisfied with the outcome, or has not received a response within 45 days, has the possibility of making use, free of charge, of the joint negotiation procedure managed by the Netcomm-Consumer Associations Joint Conciliation Body to which the company adheres.

The Consumer may obtain all information on how the procedure operates by consulting the information page available on the Consorzio Netcomm website at the following address: https://www.consorzionetcomm.it/spazio-consumatori/segnalazioni/conciliazione-paritetica

To request further information on the conciliation managed by the Netcomm-AACC Body, contact: conciliazione@consorzionetcomm.it.

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Definitions and legal references

 

Albero Shop (or this Application)

The structure that enables the provision of the Service.

 

Agreement

Any legally binding or contractual relationship between the Owner and the User governed by the Terms.

 

Withdrawal

May be exercised by means of an express request from the User, subject to the conditions set out above; It may be exercised by means of a request sent to the assistance centre by email, chat, social media or through the "RMA" form available on the alberoshop.it platform.

 

Order Confirmation

Means the communication by which the Owner accepts the User's order proposal and which is sent at the time of shipment of all or part of the purchased products. The sending of the Order Confirmation determines the conclusion of the contract, limited to the products indicated therein.

 

Owner (or We)

Means the natural or legal person who provides Albero Shop and/or offers the Service to Users.

 

Service

The service offered through Albero Shop as described in the Terms and on Albero Shop.

 

Terms

All conditions applicable to the use of Albero Shop and/or to the provision of the Service as

described in this document as well as in any other document or agreement connected to it,

in the respectively most up-to-date version.

 

User (or You)

Means any natural person using Albero Shop.

 

Order processing receipt

Means the automatic communication that the Owner sends upon receipt of the order proposal. It solely certifies the correct receipt of the order and of any payment and does not constitute acceptance of the proposal nor conclusion of the contract, irrespective of the expressions used therein or of the language in which it is drafted.

 

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