Every product purchased on Alberoshop.it is covered by the minimum two-year legal guarantee provided for by European Union law.
The legal guarantee of conformity is a protection granted by law to every consumer for any consumer good sold in the European Union. It lasts a minimum of two years from delivery of the product and is always free of charge: it should not be confused with any commercial guarantee offered by the manufacturer.
The seller is liable for any lack of conformity that already existed at the time the goods were delivered and that becomes apparent within the guarantee period.
You can exercise your legal guarantee rights when the product you received, for example:
The item differs in material, colour, size, quantity or features from what is stated on the product page.
The item is not fit for its intended purpose, or does not deliver the performance and quality that can reasonably be expected.
The product has manufacturing defects, or accessories, components or instructions included in the supply are missing.
Where there is a lack of conformity, the seller is required to offer:
Good to know: some countries provide for a legal guarantee period longer than two years. For second-hand goods a shorter period may apply, but it can never be less than one year.
Report the issue as soon as possible through our support portal, describing the defect you found.
A receipt, an invoice, the order confirmation or a bank statement is enough.
Clear images of the defect and of the packaging allow us to handle your case far more quickly.
Sellers and manufacturers may also offer commercial guarantees, which apply in addition to and independently of the legal guarantee: they do not replace it and do not limit your rights in any way.
The GARAN label identifies a commercial guarantee of durability offered by the manufacturer at no extra cost, covering the good as a whole and lasting longer than the two years of the legal guarantee.
No. The legal guarantee of conformity is always free of charge and is granted by law to every consumer: it does not have to be purchased or activated.
The guarantee period starts from the date the goods are delivered, not from the order or payment date.
They are two separate protections. The right of withdrawal lets you return a product bought online within 14 days without giving any reason. The legal guarantee applies instead when the product has a lack of conformity, and it lasts two years from delivery.
No. The legal guarantee covers defects already present at the time of delivery. It does not cover damage resulting from improper use, impacts, accidents, lack of maintenance or normal wear and tear.
Open a request through our support portal, stating your order number, the product concerned and a short description of the defect, and attaching a few photographs. We will reply with instructions for repair, replacement or refund.
The information on this page is provided for informational purposes and summarises the harmonised legal guarantee notice drawn up by the European Commission. For the full text and for details applicable in your own country, please see the official portal Your Europe – EU legal guarantee. This page is without prejudice to the rights granted to consumers by Directive (EU) 2019/771, by the Italian Consumer Code (Legislative Decree 206/2005) governing sales concluded with Albero Group Srl, and by any applicable mandatory consumer legislation in the consumer’s country of residence.
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