follow us



Simpler returns



Easy return procedure

In case of problems, you have 14 days to return a purchased item. Below you can read four simple steps to make a return.



1_reso     Start the return procedure

You can start the return process in two ways:

- Through your account in "My returns", filling out the simple form that is proposed to you

- By sending an email to support@alberoshop.it indicating your order number in the reason for payement

 due_reso     Return item

You have 14 days, from the time you received the goods, to return the item.

In case of damaged or non-conforming item, contact us! We will collect the product.

If you have simply changed your mind, the costs of refunds are at your expense, but we will refund you the full amount of the order.


Wait for the item to be delivered

Based on the timing of the shipment of your choice, wait for the product to be delivered to our storage.


Get refund

Once we receive the product, we will carry checks out to make sure everything is ok.

You will receive a refund on the same payment method used during the purchase within 24 hours.


   Find out more about your Withdrawal Rights and its restrictions.


Any problems related to breakage or non-conforming item?

If you receive a totally/partially damaged item, or different item or not confirming to description item

don’t worry , contact us!  We will solve your problem immediately