Right of withdrawal
If you are a consumer, you can exercise the right of withdrawal, ie decide to return the item to the seller without any reasons, within 14 calendar days of delivery (or delivery of the last item, in case of separate deliveries).
To exercise the right of withdrawal, find the simplified procedure clicking on the following link: https://www.alberoshop.it/reso-semplificato
If you have simply changed your mind about your purchase and you want to return it, the return costs are at your expense, but we will refund the full amount of the order.
To comply with the withdrawal deadline, it is sufficient to send the communication concerning the exercise of the right of withdrawal before the expiry of the withdrawal period.
If you withdraw from this contract, you will be reimbursed for all payments you made in our favor, including delivery costs (with the exception of additional costs resulting from your choice of a type of delivery other than the cheapest type of standard delivery offered).
The refund may be suspended until the receipt of the goods or until the consumer demonstrates that he has returned the goods.
To exercise the right of withdrawal, the products must be returned including packaging, manuals and any original accessories, in the same condition in which they were delivered to the customer.
Please return the goods or deliver them to us, without undue delay and in any case within 14 days from the day you notified us of your withdrawal from this contract. The term is respected if you return the goods before the expiration of the 14-day period.
The right applies to the product purchased in its entirety;
Albero Group is not responsible in any way for damage or theft / loss of goods returned by uninsured shipments;
The right of withdrawal doesn’t cover every buyer. The first limitation is its application only to consumers. Despite past attempts to interpret this term in an extended way, it is now well established that with this term only the natural person who acts outside of his professional activity can be identified. The Civil Code, in fact, designates it in this way: "the Consumer is the natural person who acts for purposes unrelated to any business or professional activity carried out" (article 1469 bis). In essence, companies and professionals with VAT numbers can’t assert the right of withdrawal for purchases made in this capacity.
Procedure for the application of the right of withdrawal
You will find the simplified procedure to make a withdrawal to the following web page: https://www.alberoshop.it/reso-semplificato
Albero Group Srl, in the relationship with private customers, in addition to the cases detailed in the sections Right of Withdrawal (specified above), accepts the return of the products you have purchased also for the following issues:
All the products marketed by Albero Group Srl are covered by the legal warranty of conformity (24 months from delivery of the goods), pursuant to Legislative Decree 6 September 2005, n.206. To make use of the warranty, the buyer must keep the receipt or the DDT he will receive together with the purchased goods. The 24-month warranty pursuant to the aforementioned Legislative Decree n. 206/2005 applies to products that present a lack of conformity, provided that the same is used correctly, respecting its intended use, the instructions given and anything else provided in the technical documentation attached. This warranty, in accordance with Legislative Decree no. N. 206/2005, is reserved only to the Consumer (a physical person who buys the goods for purposes not related to his professional activity, or makes the purchase without indicating in the order form a reference of VAT number). In case of lack of conformity of the product in the warranty period, and always that the consumer buyer makes a written complaint within 14 days from the date on which he discovered the defect, Albero Group Srl provides, at no cost to the buyer, and at the choice of the latter, to restore the conformity of the product by repair / replacement or reimbursement of the product.
Albero Group Srl guarantees that the products are manufactured in compliance with the technical specifications declared on the packaging, in the technical bulletins, instructions and user manuals. Furthermore, Albero Group Srl assumes no responsibility for damages that the purchaser may possibly suffer due to improper storage, custody, use of the products, if the latter has failed to comply strictly with the instructions or instructions in any form provided from Albero Group Srl.
For further information, please visit the Customer Support page. We will provide all types of clarification.